Cancellation & Refund Policy

Effective Date: 01/01/2025

At SportzFundaShop, we strive to provide a seamless shopping experience for our customers. This Cancellation & Refund Policy outlines the terms and conditions regarding order cancellations, returns, and refunds.

1. Order Cancellation

• Before Dispatch:
  • You can cancel your order before it is shipped by contacting our customer support team at [Insert Contact Email/Phone].
  • A full refund will be processed within 7-10 business days to your original payment method.
• After Dispatch:
  • Orders cannot be canceled once they have been dispatched. However, you may request a return or replacement in accordance with our return policy.

2. Return & Replacement Policy

• Eligibility for Returns:
  • Returns are accepted if the product is defective, damaged, or incorrect.
  • The product must be returned in its original condition, with all packaging, tags, and accessories intact.
  • Return requests must be initiated within 7 days of receiving the product.
• Non-Returnable Items:
  • Products that are used, damaged due to improper handling, or missing original components are not eligible for returns.
  • Certain items, such as pellets or consumables, may be non-returnable for hygiene and safety reasons.
• Return Process:
  1. Contact our customer support team at [Insert Contact Email/Phone] with your order details and reason for return.
  2. Once your return is approved, we will provide instructions for shipping the product back.
  3. Ensure the product is securely packed to avoid damage during transit.
• Replacement:
  • If eligible, we will replace the product with a new one. If the replacement is unavailable, we will issue a refund.

3. Refund Policy

• Refund Process:
  • Refunds for canceled orders or returned items (when approved) will be processed within 7-10 business days after we receive and inspect the product.
  • Refunds will be credited to your original payment method or as store credit, based on your preference.
• Partial Refunds:
  • In certain cases, only partial refunds may be granted, such as when the product shows signs of use or is missing original packaging and components.

4. Shipping Costs

• Return Shipping Costs:
  • If the return is due to a defective, damaged, or incorrect product, we will cover the return shipping charges.
  • For returns due to other reasons (e.g., change of mind), the customer is responsible for return shipping costs.
• Non-Delivery or Lost Shipments:
  • If your order is lost in transit, we will issue a full refund or replacement, subject to investigation.

5. Contact Us

If you have any questions or need assistance with cancellations, returns, or refunds, please reach out to us:

SportzFundaShop
Gali Number 14
Bhikam Colony, Ballabhgarh, Faridabad, Haryana 121004
sportzfundashop@gmail.com
9718886500